Chauffeur | Terms and Services

1. TERMS AND CONDITIONS OF SERVICE:

RATES

  • Reservation Confirmation: The rate presented on your reservation confirmation is intended to serve as a good faith estimate of the cost of service based on the information provided at the time of booking and is not intended to represent the actual cost of the trip. Wait time, taxes, extra stops or additional services may change your rate.  Final charges will reflect actual usage.  Reservations with Exotic Vehicles may incur a mileage charge. Rates are subject to change without notice. 26 Black Car Rental is not responsible for services delayed or not rendered due to weather or other circumstances beyond its control.
  • Hourly billed reservations: Hourly billed reservations are calculated from the time the vehicle leaves the garage until it returns.  The standard hourly minimum is 2 hours, however certain markets or specialty vehicles may carry a higher hourly minimum.
  • Grace period: Delays are inevitable, which can sometimes keep customers from meeting their chauffeurs. 26 Black Car Rental logistics team works hard to give chauffeurs enough time to be in position prior to reservation pick-up time. For each reservation, customers are granted a window of time to meet their chauffeurs at the requested pick-up time and location before incurring waiting time charges.
    • Airports pickups: 26 Black Car Rental monitors all commercial airline arrivals to ensure on-time airport pickups. A forty-five (45) minute grace period is allowed on all domestic arrivals and seventy-five (75) minutes on all international arrivals. Waiting time charges will apply after the grace period and are accrued in quarter-hour increments, based on the vehicle’s hourly rate.
    • Non-airport pickups: For all pickup locations other than airports, a fifteen (15) minute grace period is allowed. Waiting time charges will apply after the grace period and are accrued in quarter-hour increments, based on the vehicle’s hourly rate.
  • Base Rate: The base rate reflects the rate charged for transportation services, prior to gratuity, ADM, airport fees, fuel surcharge, and taxes
  • Airport Fee:  Airport Parking and Fees are subject to change without notice, as 26 Black has no control over if and when increases will be imposed by various governmental authorities.  26 Black Car Rental charges an $18.00 Airport fee for all arrivals. 
  • Taxes:  Taxes are subject to change without notification, as 26 Black Car Rental has no control over if or when a tax increase  may be imposed by various governmental agencies.  Taxes are charged as incurred.  TT/AA Tax /Port Authority, Local, State or Federal Government Implied Tax.
  • Tolls: This charge represents tolls that may be incurred by 26 Black Car Rental between the pickup and drop-off destinations, as well as for tolls during the chauffeur’s return trip. Tolls are calculated for all flat-rate transfers based upon the most expeditious route. Tolls are billed as incurred for hourly reservations.
  • Fuel Surcharge (FSC):  The fuel surcharge is based on the average cost of fuel at the time of the reservation, as reported weekly by the Energy Information Administration, a statistical agency of the U.S. Department of Energy. This charge will therefore increase or decrease with fuel price levels.
  • Extra Stops:  In-route Extra Stops in the same town are $45.00, Extra Stops in a different town (in-route) are $65.00. 
  • Early Morning/Late Night Surcharge:  An additional charge of $95.00 will be applied to the base rate of reservations that are scheduled between the hours of 11PM and 6AM.
  • Meet and Greet: There is no Meet and Greet charge for the chauffeur to park the vehicle and meet arriving passengers in the airport terminal. 26 Black Car Rental also employs Airport Representatives who work at select airports and assist arriving and departing passengers in a variety of ways. The charge for Meet and Greet service by our Airport Representatives varies from market to market, based upon client needs.
  • Child Safety Seats: 26 Black Car Rental can provide child safety seats upon request.  There is an additional charge of $25 per safety seat.
  • Cleaning Fee: A $500 cleaning fee may be charged if a passenger smokes in the vehicle, or if any damage is done to the vehicle that will require cleaning/disinfecting services that go beyond our standard vehicle cleaning procedures.
  • Special Event Pricing: Reservations in markets experiencing high demand of service for traveling to or from a specific event (Special Event) are subject to vehicle rates (Pricing) and Policies that may supersede standard market Pricing and Policies, as set by 26 Black Car Rental, and may also affect reservations traveling within the market but not traveling to or from the Special Event. 

CHANGES AND CANCELLATIONS

Reservations are charged at the time of booking including service fee,grauity and taxes. Transfer services have one (1) day cancellation policy. Hourly/Daily car services have minimum 2 (two days) cancellation policy. Cancellation policies may change during peak season, special events and holidays. Please check with your booking agent for the cancellation policies. Credit Card processing fees will be deducted for full refunds. After the cancellation period there are no refunds unless 26 Black Car Rental fails to provide the service. High Demand Seasons such as New Years Eve, Summer Season July 1st – September 15th or special day/event services are nonrefundable and no future credits will be issued. This is considerably important in determining possible late cancel charges. Customers who fail to provide adequate notice of either trip reservation changes or cancellation, as referenced above, will be billed the full fair, including a twenty (20) percent service/gratuity charge. Please be advised that cancellation policy can vary for buses, minibuses, and event related bookings.

  • No-shows: A reservation is considered a “No Show” if the passenger cannot be located or contacted within (a) one (1) hour for airport pickups (time begins when passenger’s plane lands) or (b) thirty (30) minutes at other pickup locations. For all No-Shows, the full trip fare, including a twenty (20) percent gratuity, will be charged. To avoid this charge, or if you are having trouble locating your chauffeur, we advise you not to leave the pick-up location on your reservation without first contacting 26 Black Car Rental at (424) 900-2626.